Take ownership of the application your business runs on
Keep your booking, CRM or operations application manageable as the business changes. I help with developer handovers, technical fixes, maintenance and planned improvements after reviewing the existing system.
A reliable next step when technical work is piling up
You may have inherited an application, lost touch with its developer, or reached the point where small issues keep interrupting the business. We start by understanding the system and agreeing what can be supported.
What support can include
Handover and review
Understand the hosting, code, accounts, dependencies and current issues so responsibilities are clear.
Fixes and troubleshooting
Investigate agreed website, application, form and integration problems.
Maintenance
Plan relevant updates and checks for the systems within the agreed scope.
Improvements
Work through prioritised changes that make the system easier to use or maintain.
How support works
- 01
Review the setup
- 02
Agree scope and working arrangements
- 03
Prioritise the backlog
- 04
Deliver and document changes
Choose the right starting point
Focused project
A defined issue, handover or improvement with an agreed scope and completion criteria.
Ongoing support
Continuing maintenance and improvements, with responsibilities, availability and working arrangements agreed around your system.
Scope and cost depend on the system, access, priorities and level of support needed. I'll recommend a starting point after understanding the work.
Questions about support
Yes, after reviewing the setup and available access. The first step is understanding how it works, what needs attention and what is involved in supporting it.
No. I work with whatever the application is built on, including custom web applications and integrations. Support depends on the codebase and requirements, so I review these before committing.
Not necessarily. We can start with maintenance or targeted improvements. A rebuild or migration is considered when there is a clear reason for it.
Availability and response arrangements are agreed before support begins. Use the enquiry form to describe the issue and its urgency so I can assess the next step.